Tenant utility accounts to be transferred to property owners
By Adan Shaikh
City council narrowly approved a plan that will require all tenants’ utility accounts to be in the name of the property owner by the end of 2029.
Administration told council at the September 22 regular council meeting, they reviewed practices from more than 20 municipalities before recommending the change. Beginning in October 2025, bylaws will be updated so that all utility accounts are transferred to owners no later than December 31, 2029. Tenant accounts that remain in good standing can stay active until that deadline, but any new accounts or those more than 14 days overdue will be moved to the owner’s name sooner.
Administration said this change is meant to reduce the City’s financial risk, cut administrative workload and reduce safety concerns for staff who collect overdue payments.
“If approved, this would green light administration to take required steps to join a growing number of municipalities in requiring utilities accounts to be under the name of the property owners and finally this change will also help mitigate both health and safety and financial risks to the City,” said Malcolm Boyd, City manager.
Councillors questioned administration about how many water accounts are currently in arrears compared with the total number of accounts, and whether the rules will cover both residential and commercial tenants. Administration reported that the change will affect both residential and commercial properties and provided an estimate of somewhere between 300 to 400 accounts that are in arrears out of approximately 7,300 utility water accounts.
“Approximately two years ago, this matter was put on the agenda. We had a large audience of Camrose landlords speak to the issue. The council decided at that time to maintain the status quo. There were concerns about the utility staff’s safety, I believe we asked for measures to be put into place so these concerns can be addressed,” commented Councillor David Francoeur.
“I don’t know if these measures were ever looked into, but right now, until I see that possibility, I don’t see any reason for me to change my mind, therefore, I will be opposing this motion,” he concluded.
Councillor Don Rosland requested that a vote be recorded, after he highlighted how dealing with difficult consumers is part of running a business for anyone who provides a service or product.
“I recall this very clearly, the last time this came to council. I was not in favour of this then and I am not in favour of this now. I want to make it clear that staff safety is of most importance to me in my decision making. My job as a councillor is to look at everything from an outside perspective and I agree with councillor Francoeur and Rosland that as long as we are in the utility business, we have to deal with the consequences of it,” said Councillor DJ Ilg, echoing the other councillors.
“I do like the changes that have been made in this bylaw now in order to transition it over till 2029, and that the good payers don’t have to be put on it right away. I do think security of our employees is paramount to me and, for that reason, I will be voting in favour of this. I know this puts an onus on the owners, but at the same time we have had staff leave because of this,” said Mayor PJ Stasko, emphasizing how important the safety of the staff is.
“I hope that there is a way that we can provide this service while maintaining the safety of our staff, but I agree with the councillors that we provide this service, we provide this utility, we should be in charge of collections,” said Councillor Kevin Hycha, who was also opposed to this decision.
Mayor Stasko made the motion to approve the bylaw and record the votes, “Is there a mover and seconder that council direct the administration to begin the process of converting tenant utility accounts to owner utility accounts with the transition to be complete by December 31, 2029, and with the changes occurring as per the steps and timing outlined in this report?”
The motion passed 5 to 4. In addition to Mayor Stasko, City councillors Joy-Anne Murphy, Agnes Hoveland, Lucas Banack and Lana Broker raised their hands in favour of the proposed changes.
The rollout will begin this fall and continue in stages through April 2026. Once all related bylaws have been passed, the process will commence. In May 2026, letters will be mailed to all property owners with more information on the process.
For more information and details, visit camrose.ca